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Wayback Wednesday: You can’t blame marketing this time

opinion
Sep 09, 20202 mins
ComputersLaptops

Brute force is rarely a good idea in computing.

Computerworld  |  Shark Tank
Credit: Computerworld / IDG

Flashback a few years to when this support pilot fish gets a frantic call from a marketing guy at a trade show.

“He was setting up a graphics terminal to demo his stuff,” says fish. “The show started in a couple of hours and he couldn’t get the terminal to talk to our service.

“After discussing the problem with him, it turned out he didn’t know that he had to plug the serial cable from the modem into the back of the terminal. When he said to me, ‘What’s that?’ I knew I was going to have to do a lot of hand-holding.”

But the marketing guy follows fish’s instructions, and soon the big terminal is working fine. Marketing guy thanks fish, and then gets back to the job of collecting more customers.

Several days later, the conference is over and the marketing guy and his graphics terminal are back at the office. Fish gets another call from the marketing guy. Once again he can’t connect up the terminal; can fish help?

Did you plug the serial cable into the back of the terminal? fish asks.

I tried, marketing guy says, but it won’t go in.

Fish heads up to the marketing guy’s office to see what the problem is. Sure enough, this time the marketing guy has a good reason that he can’t hook it up.

“Whoever the teardown crew was had no idea that you had to unscrew the connector from the back,” fish says. “Since they had to get out at the end of the show, they literally broke the connector off the back. There was no female part to connect to anymore.

“I ended up having to truck this large terminal to the manufacturer for repair. We charged the marketing department, and we didn’t hear a peep from them when the bill came.”

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Questions that Sharky gets a lot

Q: What's a pilot fish?

A: There are two answers to that question. One is the Mother Nature version: Pilot fish are small fish that swim just ahead of sharks. When the shark changes direction, so do the pilot fish. When you watch underwater video of it, it looks like the idea to change direction occurred simultaneously to shark and pilot fish.

Thing is, sharks go pretty much anywhere they want, eating pretty much whatever they want. They lunge and tear and snatch, but in so doing, leave plenty of smorgasbord for the nimble pilot fish.

The IT version: A pilot fish is someone who swims with the sharks of enterprise IT -- and lives to tell the tale. Just like in nature, a moment's inattention could end the pilot fish's career. That's life at the reef.

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A: Yes, as best we can determine.

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A: From readers. Sharky just reads and rewrites and basks in the reflected glory of you, our readers. It is as that famous fish-friendly philosopher Spinoza said, "He that can carp in the most eloquent or acute manner at the weakness of the human mind is held by his fellows as almost divine."

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A: No. Not at all. Just be sure to give us details. What happened, to whom, what he said, what she said, how it all worked out. If Sharky likes your tale of perfidy, heroism or just plain weirdness at your IT shop, he will supply his particular brand of Shark snark.

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A: We don't publish names: yours, your boss's, your trout's, your company's. We try to file off the serial numbers, though there's no absolute guarantee that someone who lived through the incident won't recognize himself. Our aim is to share the outrageous, knee-slapping, milk-squirting-out-your-nose funny tales that abound in the IT world, not to get you fired. That would not be funny.

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