I don’t think you really understand my question. Credit: Computerworld / IDG User complains that her PC has no network connectivity, so this help desk pilot fish gives her a call to do basic troubleshooting before making a desk-side visit. “I describe the network cable to her and ask her to confirm that it’s connected firmly on both ends,” says fish. “Check. I ask her to restart her computer. She does. The problem persists.” So fish starts trying to determine whether the problem is with all network functions, or only some. Can she use the web? “No,” user says. OK, can you send or receive email? “Oh, yes, no problems there,” she says. Ah, fish says, so it’s only some network functions that are having problems? Some things aren’t working, but email is? “Right,” user says. “I just log onto my co-worker’s computer instead, and email works just fine.” Related content opinion Flashback Friday: You’re welcome There’s no winning this one. By Sharky Sharky Sep 25, 2020 3 mins IT Leadership opinion Wayback Wednesday: No good deed goes unpunished Self-serve is not our thing. By Sharky Sharky Sep 23, 2020 2 mins Databases IT Leadership opinion Maybe it’s therapeutic As for pilot fish, very little shocks them. By Sharky Sharky Sep 22, 2020 2 mins Computers and Peripherals opinion Memory-Lane Monday: An ounce of prevention is worth a pounding headache Not the greatest decision ever made. By Sharky Sharky Sep 21, 2020 2 mins Backup and Recovery Data Center Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe